Question 1

What is DTF (Direct to Film) printing?

Accepted Answer

DTF is a modern printing technique where designs are printed directly onto a special film, coated with adhesive powder, and cured. The film is then heat-pressed onto garments. It provides extremely vibrant, full-colour, and stretchable prints that do not crack or fade, and works on almost any fabric type (cotton, polyester, poly-blends, nylon, etc.).

Question 2

Can I bring my own garments for custom printing?

Accepted Answer

Yes, absolutely! We offer walk-in custom printing at our physical location. You can bring your own t-shirts, hoodies, activewear, or workwear, and we will print your designs while you wait or within a same-day timeframe. We also supply premium blank garments in various GSM weights if you prefer to purchase from us.

Question 3

What is the difference between Retail and Wholesale services?

Accepted Answer

Retail is designed for individual walk-ins, single custom gifts, and streetwear lovers. Wholesale is tailored for print shops, reseller clothing brands, and bulk corporate merchandise, where we print custom 60cm DTF gang sheet rolls at wholesale running-meter prices.

Question 4

How should I prepare my design files for submission?

Accepted Answer

To ensure high-fidelity prints: 
1. Submit files in PNG format with a transparent background.
2. Ensure the resolution is at least 300 DPI at the final print size.
3. Make sure all thin lines/details are at least 1mm (3 pixels) wide to allow the adhesive powder to bond correctly.
4. Design using CMYK color mode for accurate print colors.

Question 5

What is a Gang Sheet?

Accepted Answer

A Gang Sheet is a sheet or roll where you place multiple designs of different sizes and formats next to each other to maximize space. By grouping your designs onto a single 60cm wide roll, you pay wholesale pricing per meter instead of paying per individual print.

Question 6

What are your starter packages for clothing brands?

Accepted Answer

We offer three curated launch packs built specifically for brands starting out:
• Launch Pack (R1,999): Includes 10 Premium 220 GSM Cotton Printed Tees, neck label branding, and full-color prints.
• Growth Pack (R4,999): Includes 30 Premium 220 GSM Cotton Printed Tees, neck label branding, and design assistance.
• Founder Pack (R8,999): Includes 60 Premium 220 GSM Cotton Printed Tees, neck label branding, and maximum brand assets.

Question 7

Do you have minimum order quantities (MOQs)?

Accepted Answer

No! We have zero MOQs. You can order a single custom t-shirt or a single meter of DTF transfer film. For bulk volumes, our unit rates become progressively cheaper.

Question 8

Can I order via WhatsApp?

Accepted Answer

Yes! We support direct WhatsApp ordering. You can send us your files, details, and delivery address directly to 081 743 1817, or click the WhatsApp buttons on our packages to chat with our backoffice team immediately.

Question 9

How long does production take?

Accepted Answer

Single retail prints are completed on-site while you wait or same-day. Custom gang sheets, bulk rolls, and packages are typically completed within 24 to 48 hours of payment and artwork approval.

Question 10

Do you offer shipping or local pickup?

Accepted Answer

Yes, we offer both! You can select local pickup to collect from our shop at the Mall of Thembisa, or choose courier delivery. We ship nationwide across South Africa with courier tracking (free shipping applies on orders over R1,500).

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